Return & Refund Policy

Pottery by Gloriann

At Pottery by Gloriann, every piece is carefully prepared, packaged, and handled with care. We want you to love your purchase!

All Sales Are Final

Due to the handmade and fragile nature of our pottery, ceramics, bisque, soaps, candles, and other products, all sales are final.

We do not accept returns or exchanges for changes of mind, personal preferences, or accidental orders.

Damaged, Defective, or Incorrect Items

We take great care when packaging your order. However, we understand that accidents can happen during shipping.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

When contacting us, please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging, if available

We will review your concern and arrange an appropriate resolution, which may include a replacement or refund.

Customers will not be responsible for return shipping costs when an item arrives damaged, defective, or incorrect.

Handmade Product Variations

Because many of our products are handmade, slight variations in color, texture, finish, and appearance are normal and contribute to the uniqueness of each piece.

These natural variations are not considered defects.

Pottery Painting Classes and Events

Class registrations and event bookings are subject to the cancellation and rescheduling terms provided at the time of booking.

If Pottery by Gloriann cancels an event, customers will be offered a refund or the opportunity to reschedule.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times vary depending on the payment provider.

Contact Us

For questions or assistance with your order, please contact Pottery by Gloriann through the contact information provided on our website.

Website: https://potterybygloriann.com

Nothing in this policy limits any rights customers may have under applicable consumer protection laws.